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[Sticky] FAQs

 
ADMIN
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1. How to register as a player? 

Go to Empire27.com, click the sign up button, then fill in the necessary details.

 

2. Account verification

After you register your account with Empire 27, you will receive a verification email with a link that you can click to verify your account.  

 

3. What payment methods are available?

Empire 27 is currently accepting the following payment methods:

  • GCash
  • BDO
  • BPI
  • Philippine National Bank
  • Metrobank

 

4. How to make a deposit? 

Making a deposit is simple. Just follow the steps below:

  • Log in your account.
  • Click on the deposit button on the top of the page. 
  • You will see all the available gateways on the page. Select your preferred method between internet banking or using a voucher code.

 

5. How to make a withdrawal? 

To make a withdrawal, follow these steps:

  • Login to your account.
  • Click on the inbox icon, and navigate to the balance button of your wallet. The withdrawal option will be at the right side of this section.

 

6. How to check balance history / inquiry?

Check your balance anytime by following these steps:

  • Login to your account.
  • Click the inbox icon.
  • Go to the history section. You will see all your transaction history containing all activities from sports betting, casino, and deposit & withdrawal.

 

7. Is my personal info safe?

Yes. Your personal information is absolutely secure and safe with Empire 27.  We guarantee that your data are treated with the utmost confidence and will not be used without your prior consent. Our website is in compliance with the Data Privacy Act and all applicable laws that protect your information. 

 

8. How to become an agent? 

Becoming an agent at Empire 27 is quick and easy with the following steps:

  • Visit our forum at  forum.empire27.com
  • Click on the link, “Become an Agent”. You will be redirected to another page for you to see all the advantages of Empire 27. 
  • Fill out the agent application form. 
  • Once completed,  our customer care representative will contact you shortly for the final steps of the process.

 

9. How or when can I cancel a bet?

Bets are considered final once they are placed in the system. As stated in our General Terms and Conditions, a bet is considered to be final as soon as it is placed in your betting account. In that case, it can no longer be cancelled. 

 

10. What is the minimum bet? 

The minimum bet is 500php and 100php on the voucher code.

 

11. What documents are accepted for KYC verification?

The following documents are accepted for KYC verification:

  • 1 Valid ID such as Passport, Driver’s License, Voter’s ID, PRC License, and other government issued identification cards.
  • A selfie photo of you holding your ID Card.
  • Any proof of Bank Ownership such as statements, ATM Cards, Passbook, etc.

 

12. What should I do if I forgot my password or username?

You can reset your username or password through our website by clicking on the “Forgot Password?” link on the login page.

 

13. How to contact us?

You may contact us by clicking the Live Support icon on our website.

 

14. What to do in the event of any game or technical issues while using the platform?

You may contact our live support for help with game bugs or any technical issues.

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Topic starter Posted : 01/10/2021 1:49 pm
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